Terms and Privacy
If you have any questions about our policies, we warmly welcome you to call or email us before you place your order.
General Ordering and Shipping Policies
Finalizing Your Order:
We cannot make any changes to an order once it is finalized. Please check your order carefully before you submit/place it.
Cancelled orders will be subject to a cancellation fee of 20% or $5, whichever is higher. The cancellation fee on cancelled Priority Rush/UPS NextDay/UPS 2 Day/UPS 3 Day orders is 25% or a minimum of $10 plus the Priority Rush fee.
Credit Card Storage Information:
Our online shopping cart system does not require you to permanently store your credit card information online.
Payments made though PayPal may occasionally take a few days to clear. Orders cannot be shipped until PayPal confirms that your payment has cleared. Orders of $150.00 or more paid for via PayPal must be shipped to an address that you have setup through PayPal as being a CONFIRMED PayPal address. Please note that this is separate from verifying your account. You are able to confirm your address by logging into your PayPal account, going into the Profile Summary area, selecting Street Address, and then by clicking on the Confirm button on the bottom of the page. PayPal’s confirmation procedures may change, so if you have questions, please contact PayPal.
We will email you if we discover a payment problem when we process your order. Please be sure to add firstname.lastname@example.org to your address book. If we aren’t able to reach you within 14 days, we may need to cancel your order.
Sometimes a product is available at the time you place your order, but then becomes out-of-stock by the time your order is received at the warehouse. In these rare instances, we will offer you the option to cancel your order or wait for the item to be in stock. Usually it takes 10-15 business days for an out-of-stock item to be back in stock.