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Shipping & Returns

Shipping Fees:
UPS shipping fees are calculated based on the weight of the merchandise. UPS sets their minimum shipping weight at 2 lbs. When ordering online, the shipping amount shown during checkout is the estimated charge generated by the UPS online system. In most cases, this is the shipping fee that you will incur. However, in some rare cases especially with very large orders, shipping charges may be higher than the online estimate if we discover that additional boxes are required to best protect your items during transit.

Occasionally may be down or unavailable during your checkout process and our shopping cart will be unable to retrieve or display the estimated shipping charges for your order. In these instances, your online shopping cart may display a shipping fee of $0.00. Thank you for understanding that these rare instances are beyond our control and that we must reserve the right to add the appropriate shipping charge to your order once UPS’ systems are back up. We welcome you to contact our Customer Care department at 202-285-3435 to confirm the shipping fee for your order.

Processing Time:
Orders placed online are generally shipped within 3-5 business days unless expedited shipping or processing options are chosen. Please consider our processing time when selecting your shipping method.

Expedited Processing:
A Priority Rush service is available for an additional fee, specified during checkout. Priority Rush orders are shipped on the same day, if the order is placed by 10:00 am Eastern Time. Orders placed after 10:00 am Eastern Time will ship the following day. If you need your order shipped the same day during peak seasons, we recommend that you select our Priority Rush service.

Orders shipped via USPS expedited services are automatically upgraded to Priority Rush.

Handling Fees:

Fee for Order Changes: A $2.50 handling fee is charged if a change is made to an order that is scheduled to ship on the date that the change is requested.

Shipping Methods:
USPS Priority, UPS Standard Ground, Next Day Air, Next Day Air Saver, Saturday Delivery, 2nd Day Air and 3 Day Select are available during your checkout.

Orders shipped by Next Day Air, Next Day Air Saver, 2nd Day Air, 3 Day Select will be shipped on the same day, if the order is placed by 10:00 am Eastern Time. Orders placed after 10:00 am Eastern Time will ship the following day. Saturday Delivery is only available when using UPS Next Day Air on orders that ship on Friday. This service costs $17 per box in addition to the UPS Next Day Air shipping fee. UPS now offers ground service to Alaska, Hawaii and Puerto Rico.

We cannot be held responsible for any theft or damage that occurs if UPS or USPS delivers your package when you are not home. If UPS requires that packages be signed for in your area, please ensure that you are available to sign for your package. Customers are responsible for reimbursing us for any shipping and handling charges that are incurred if a package is returned because no one was available to accept it. If you are not available to accept your delivery, we recommend that you use a shipping address where someone will be available to receive the package for you. We encourage you to contact with USPS or UPS directly to find out what their delivery policies are for your area.

Additional Shipping Charges:

You are responsible for any additional fees charged by USPS or UPS for address corrections. UPS charges this fee when packages are missing suite numbers, contain typos including zip code errors, or contain any other incorrect information that is missing or inaccurately supplied by the customer within the “Ship To” area of our order form. UPS also charges for address changes such as dropping off your package at any address other than the one provided in the “Ship To” area of the order form. The address correction fee is $20 per box for most addresses, but may vary in some countries outside the US and Canada. We reserve the right to charge for these fees as soon as we are notified of them.

Large Shipments:
For unusually large orders, we reserve the right to ship your delivery by trucking service. We will notify you in advance of all applicable costs, including lift gate service and pallet charges.

Damage Claims:
Please inspect packages upon arrival. You must report any damages, missing items or missing boxes to both USPS/UPS and Shea Yeleen within 3 days of receiving your order. If you notice any damage to the shipping box upon delivery, report it to the UPS driver and then report it directly to UPS. UPS will send someone to inspect the package. If you notice any damaged items upon unpacking the order, leave the box and its contents as is, save all of the packaging material, contact UPS to arrange an inspection of your package, and contact us so that we may process your claim. We cannot replace damaged merchandise unless the package has been inspected by UPS. Your replacement will be shipped once we have been issued a claim number from UPS. We also cannot replace missing items unless they are reported within 3 days of the receipt of your order.

Return Policy

We are committed to our customer’s satisfaction with our merchandise beyond the point of sale. Merchandise may be returned within 30 days of purchase when accompanied by the following:

Original receipt/packing slip
All original packaging

Refunds will be processed based on the original form of payment.

Return Address

Online Purchases
The return address is:
Dotcom Distribution
Attn: Shea Yeleen Return Department
417 H ST NE #2
Washington, DC 20002

If a package is returned to our warehouse as undeliverable, you will be issued a refund for the amount of the order less $7.00 (re-routing fee). If you choose to have your package reshipped, there will be a $13.95 charge ($7.00 re-routing fee and $6.95 shipping fee).

While we are unable to process new orders via the return process, if you wish to replace the item, please place another order online.

For your protection, and to ensure prompt delivery, we recommend that you send your return via UPS or insured Parcel Post. Please note that return shipping fees are not refundable and are the responsibility of the customer. Your refund will be processed based on the original form of payment (minus return shipping and handling).

Damaged items

When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurs to the items in your shipment, please contact Shea Yeleen Customer Service: Our customer service representatives will be happy to assist you.


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