Shipping policy

Shipping Methods:
USPS Priority, UPS Standard Ground, Next Day Air, Next Day Air Saver, Saturday Delivery, 2nd Day Air, 3 Day Select and Worldwide services are available during your checkout.

Orders shipped by Next Day Air, Next Day Air Saver, 2nd Day Air, 3 Day Select will be shipped on the same day, if the order is placed by 10:00 am Eastern Time. Orders placed after 10:00 am Eastern Time will ship the following day. Saturday Delivery is only available when using UPS Next Day Air on orders that ship on Friday. This service costs $17 per box in addition to the UPS Next Day Air shipping fee. UPS now offers ground service to Alaska, Hawaii and Puerto Rico.

We cannot be held responsible for any theft or damage that occurs if UPS or USPS delivers your package when you are not home. If UPS requires that packages be signed for in your area, please ensure that you are available to sign for your package. Customers are responsible for reimbursing us for any shipping and handling charges that are incurred if a package is returned because no one was available to accept it. If you are not available to accept your delivery, we recommend that you use a shipping address where someone will be available to receive the package for you. We encourage you to contact with USPS or UPS directly to find out what their delivery policies are for your area.

International Customers & Brokerage/Customs Fees:
International customers are responsible for any and all customs duties, taxes and brokerage fees that a shipment may incur. We are not able to determine the amount of these fees before shipping to you. UPS will not deliver your order unless these fees are paid in full. Any shipment returned to us due to rejection by customs will be subject to our cancellation fee and will incur a return shipping fee. Please familiarize yourself with your country’s import restrictions/requirements prior to placing your order.

UPS Canada Standard is the standard method used for most Canadian deliveries. Some locations within Canada require us to use UPS Worldwide Express. All other orders are shipped via UPS Worldwide Express.

Your shipping address must match the billing address for international orders, and the address must be verifiable through our Address Verification System (AVS). If your financial institution does not recognize our AVS system, we may be unable to authorize your purchase. In such cases, your payment must be made in US dollars via American Express International Money Order. Alternatively, you are welcome to remit payment via Wire Transfer for an additional bank fee of $60.

Additional Shipping Charges:
You are responsible for any additional fees charged by USPS or UPS for address corrections. UPS charges this fee when packages are missing suite numbers, contain typos including zip code errors, or contain any other incorrect information that is missing or inaccurately supplied by the customer within the “Ship To” area of our order form. UPS also charges for address changes such as dropping off your package at any address other than the one provided in the “Ship To” area of the order form. The address correction fee is $20 per box for most addresses, but may vary in some countries outside the US and Canada. We reserve the right to charge for these fees as soon as we are notified of them.

Large Shipments:
For unusually large orders, we reserve the right to ship your delivery by trucking service. We will notify you in advance of all applicable costs, including lift gate service and pallet charges.